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SmartPalate System: The combination of software and hardware needed to use the SmartPalate mouthpiece

including the SmartPalate, DataLink, Software CD, USB Cord and DataLink Lanyard.

SmartPalate: A customized acrylic mouthpiece with gold-plated sensors that read tongue-to-palate and lipto- lip contact. It is not transferable between users.

DataLink: An information processing device which syncs tongue-to-palate contact with the SmartPalate

Software and records audio.

SmartPalate Software: An intuitive program with multiple functions and features including instant visual

feedback of tongue-to-palate contact when using the SmartPalate. Only available for PC.

SmartPalate Software License: The legal authorization to install and operate the SmartPalate Software. One

license is valid for one computer.

PracticePalate: A customized acrylic mouthpiece without sensors used to acclimate a user by simulating

the SmartPalate.

DataLink Lanyard: A padded cord with magnetic ends that attach to the upper sides of the DataLink, holding it

in place around the user’s neck.

USB Cord: A cord to connect the DataLink to a USB port.

MMR: An acronym for the Monthly Membership Rate. This is the monthly fee that members pay to maintain

membership status and benefits.

TargetPalate: An acrylic customized mouthpiece with strategically placed tactile bumps that allow you to feel

where you need to place your tongue to pronounce speech sounds at home or on the go. It is available in 5

sound configurations. (image C)

Dental Packet: A small box shipped to the member containing bubble wrap and instructions for the

orthodontist or dentist on how to create a Stone Model of the upper palate. Once the Stone Model is ready,

place it in the bubble wrap and then in the original Dental Packet box. The Dental Packet box is prepaid

for return shipping to CompleteSpeech with the Stone Model inside. (image A)

Dental Impression: A general term for a cast made of a portion of the mouth including the teeth and soft tissue.

Upper Palate Impression: The cast of the upper palate used to create a Stone Model.

Stone Model: The hardened material/cast that reflects the upper palate of the client, taken from the upper

palate impression and used to create the SmartPalate.

(image B)

2-User System: A box containing the DataLink(s), DataLink Lanyard(s),USB Cord(s), and SmartPalate

software disc.

Activation Date: The official date the membership starts. This is the same date that the first payment is

processed, usually the same day the Membership Order Form is received. The Activation Date can be post dated.

Renewal/Cancellation Deadline: The official date by which a member needs to cancel their membership in

order for it to not auto renew on a monthly basis.

Cancellation Form: The official CompleteSpeech cancellation form that must be submitted within certain time frames to begin the cancellation of a membership. This form is given upon request by CompleteSpeech.

System Return Date Deadline: The official date by which the SmartPalate System with all its components,

except for customized parts, must be returned by to finalize cancellation of a membership. This is 30 days

after the end/final date of active membership.

Total Due on Activation: The total amount due on the Activation Date, which includes the Activation, Shipping,

A La Carte purchases and initial MMR payment.

Membership Order Form: The form required to start a membership with a hand written or electronic signature.

 1. Fill out the Membership Order Form on the last page of this document and send it via email (contactus@completespeech.com), fax (801-960-1452), or physically mail it (1049 S Orem Blvd., Orem, UT 84058).

2. Schedule an appointment with a local orthodontist or dentist to create an upper palate impression. Two Dental Packets and a 2-User System will be shipped to the shipping address provided within 1-2 business days of the activation date. Take the Dental Packet, which contains palatal impression instructions, to the dentist/orthodontist appointment. A Stone Model averages 24-48 hours to be ready for shipping from the time the impression is taken. The member may either pick up the impression and mail it in the Dental Packet or give the Dental Packet to the dentist/orthodontist and have them mail the Stone Model when it is ready. Typically, the cost of a Stone Model is $40-$65.

3. The SmartPalate takes an estimated 5-7 business days to be created once the Stone Model is

received. During this waiting period, the following is recommended:

Go to completespeech.com and register a new account by clicking on the “login” tab at the top

of the home page and choose “Register”. Choose to be listed as a Member during the registration

process. CompleteSpeech will receive a notification of the registration and approve your membership

status for benefits, such as discounted pricing and downloadable content.

Open the following link: Demo: SmartPalate 2.0 Software and watch the 15-minute training video on the SmartPalate Software. There are many other great videos on our YouTube channel to watch as well. Simply search for CompleteSpeech on YouTube and look for the CompleteSpeech logo. The more videos that are watched, the better.

4. Open the 2-User System box. Following the instructions in the 15-minute training video. Install

the SmartPalate Software (V2.5) using the Software link provided. Practice features of the software so

they are familiar when the SmartPalate arrives.

5. Start practicing better speech with the SmartPalate when it arrives.

 To qualify for a Professional or Institutional Membership one or more of the following criteria must be met:

Institutional Membership:

• Be a Community or State College

• Be a University

• Be a Hospital or Rehabilitation Center

• Be a school or school district for any K-12 grades

 Professional Membership:

• Does not meet the Institutional or Student membership qualifications

• An Institution can choose a Professional Membership, but a Professional cannot choose an Institutional Membership.

If unsure these qualifications are met, please contact us.

Memberships are processed and activated on the date that the signed membership order form is received

by CompleteSpeech (Activation Date). Term options include a 12, 24 or 36 month term. Following the initial

term, memberships will automatically renew unless the membership has been properly canceled or upgraded.

The first payment will be the Total Due on the Activation which is shown on the Membership Order Form. This amount consists of the cost of shipping, activation, a la carte purchases and the first monthly payment of the membership unless the membership is prepaid.

The desired prepayment amount needs to be included on the activation date. The Membership Activation Date

will become the monthly billing date for subsequent months throughout the membership. Each member

has a 5-day grace period to reconcile any amount past due. After this grace period, a $2/day late fee will be

applied to the membership until the full amount past due has been paid. If the full amount due, including late

fees, have not be paid within 30-days the member will be sent an email notifying them of the total past due

amount with an additional 15 days to make payment.

After the 15 days, the member’s account will be sent to collections. Do not hesitate to contact CompleteSpeech if a payment is going to be late or you are falling behind. We will work with you if you are practically communicating with us.

A La Carte SmartPalate purchases can be upgraded to a Membership within the 30-day manufacturer warranty period. The SmartPalate’s purchase price will be applied to the overall Membership costs. The Activation Fee is waived for those who decide to upgrade after the 30-day manufacturing period from an individual SmartPalate to a Membership.

Anyone outside of Utah will not be charged sales tax on any product or service and will need to report

sales tax for products on the purchaser’s tax returns. 

Memberships have no sales tax in any of the 50 states.

All of the following discounts can be compounded at the same time along with monthly promotions and

flash sales. The current month’s promotion at www.completespeech.com under “Promotions,” located

under the “What’s New” tab. Regardless of promotions, the base MMR cannot go below 60% of the regularly

priced MMR for any reason.

The following discounts are available with a CompleteSpeech Membership:

• SmartPalate to Membership Upgrade Discount See membership Upgrading section for more details.

• Prepaid Discount (Professional) Members may prepay their membership, in 1-year minimum increments, to get a 10% discount applied to their MMR.

• Active Military Discount (Professional) Active military may submit a copy of their military ID and receive $10 off their MMR.

• New SLP Discount (Professional) Receive 25% off your MMR for 1 year if you graduated as an SLP within the last 2 years. Proof of graduation date must be supplied. Must be the owner or partial owner of a practice.

• Entrepreneurial SLP Discount (Professional) Receive 25% off your MMR for 1 year if you started your own registered Private Practice within the last year. Articles of Organization must be provided.

• Semester Reports Discount (Institutional) Receive a 10% discount by agreeing to submit reports at the end of each semester which contains how and when you are using the system and a minimum of 1 patient summary per semester being treated with the SmartPalate.

See our Success Story Outline document for what needs to be provided.

The membership shipping cost and Activation Fees vary on the term of the Membership. See the Membership

Order Form for those costs. The 2-User system will ship within 1-2 business days of the activation date. The cost of shipping covers 6-7 shipments:

1) the 2-User System

2) the Dental Packets

3-4) return shipping for each Dental Packet with the stone model inside

5-6) each finished SmartPalate

7) and the Marketing Package (1/year). All shipments are sent to the shipping address listed on the Order Form. Manufacturing and testing takes an estimated 5-7 business days, after which the custom SmartPalate will be shipped with an estimated shipping period of 2-7 days.

The entire startup process, from submitting the Order Form to receiving the finished SmartPalate, takes 3-4 weeks on average in normal circumstances. Talk with a Membership specialist about how to save additional time on the setup period. A La Carte purchases will incur additional shipping costs.

Canceling is a three step process:

1) request a Membership Cancellation Form (No other medium of cancellation will be accepted to initiate the

cancellation process. An email or verbal request to cancel is insufficient).

2) review, sign and return the cancellation form before the next invoice date/end of the membership (in order to not get billed on the next billing date or have your membership auto renew).

3) Return the 2-User System by or before the System Return Due Date given on the Cancellation Form. Cancellation fees are as follows when canceling within the term of a membership and are due within 30 days of the 30-day return period:

• 1st third of a term = 60% cancellation fee (example: during year 1 of 3-year membership)

• 2nd third of a term = 40% cancellation fee (example: during year 2 of 3-year membership)

• Final third of a term = 20% cancellation fee (example: during year 3 of 3-year membership)

The complete 2-User System must be returned to CompleteSpeech by the System Return Due Date outlined in the Membership Cancellation Form to finalize cancellation. SmartPalates and PracticePalates DO NOT need to be returned. The Membership Cancellation Form is insufficient to finalize cancellation and only begins the process. The Cancellation Form AND the complete 2-User system must be received to finalize the membership cancellation. If a Membership Cancellation form has been submitted and the complete 2-User system is in the possession of CompleteSpeech by or before the return date, the account will then be

officially canceled, and the member will no longer be responsible for payments to the account. If the

Membership Cancellation Form or the complete 2-User System is not received in the described time frame, the membership term will auto renew, and the member will be charged monthly until the full cancellation process has been completed.

30-Day Return Period:

Once a Cancellation Form is submitted, the member will have the remaining days covered by the last payment

plus an additional 30 days in which to return the 2-User System. This time is to allow the member to finish using the SmartPalate and to account for the return shipping of the 2-User System to CompleteSpeech. The last day of the 30-Day period is the System Return Due Date by which CompleteSpeech must receive all 2-User System components that need to be returned by that date.

 Equipment must be returned in good, working condition. Replacement costs for broken or missing equipment is due 15 days after the 30-Day return period/System Return Due Date. Equipment that is returned broken will fall under the Gold Warranty replacement terms.

Fees for missing equipment include:

                                  Loss           Damaged

DataLink              $400.00/ea.       $100/ea.

Software Disc      $100.00/ea.       $25/ea.

USB Cord            $25.00/ea.         $10/ea.

Lanyard               $20.00/ea.         $10/ea.

The following are additional important details to consider when starting a membership:

Software Minimum Requirements

• PC ONLY (SmartPalate software is NOT compatible with Mac)

     • Runs on Windows 7, 8 or 10 (Windows 10 may affect audio playback)

     • Talk with a Membership Specialist about how some people have been able to use a Mac with the

       SmartPalate Software (Not guaranteed)

     • Ram: 4GB (minimum)

     • I/O Ports: 1 standard USB Port (2 USB Ports for split screen feature)

     • Working Sound Card is required for Record/Playback features

The SmartPalate requires special care and handling to ensure proper functionality. Follow these rules to keep

the SmartPalate system in good long lasting condition.

Users must adhere to the following guidelines:

• ALWAYS clean the SmartPalate mouthpiece gently after each use.

• ALWAYS remove the SmartPalate by placing two fingers on each side of the acrylic material (by the rear molars) and pull down, applying increased force as needed.

• ALWAYS store the SmartPalate System equipment safely in between uses.

• DO NOT allow water near the SmartPalate blue plastic housing or cord.

• DO NOT twist, bend or fold the flexible strip or any other item more than necessary for regular use.

• NEVER submerge the SmartPalate blue plastic housing in water.

• NEVER remove the SmartPalate by pulling on the cord or blue plastic housing.

• NEVER bite, chew, or grind teeth while wearing the SmartPalate.

Use the following link for videos on proper care and cleaning:

SmartPalate Care

On rare occasion, personalized settings such as computer restrictions, programs, security settings

or other unknown causes may affect the features and functionality of the SmartPalate software. Due

to such unique occurrences, the software cannot be guaranteed to have full functionality and capability

on every computer.

These rare occurrences are not considered reasonable grounds for early cancellation.

If CompleteSpeech has done its due diligence to resolve incompatibility issues and the software is still

not functional, the situation will be evaluated on a case by case basis and steps will be taken to resolve

the situation. If one of the three following conditions occurs, a membership can be granted early cancellation

without penalty:

• The majority of features and functions are not functioning.

• Visual feedback of tongue to palate is not functioning.

•  Custom tongue targets cannot be created.

In certain cases, adjustments must be made to create SmartPalates for individuals with orthodontia (braces, palatal expanders, etc), missing teeth, changing teeth/palate, or small, smooth or flat teeth. These situations can generally be accommodated so long as an accurate stone model can be made. Adjustments will be required if a stone model has abnormalities, such as bubbles or excess material that do not reflect the true palate of the individual. Due to these required adjustments, CompleteSpeech is not responsible for replacing loose or tight fitting mouthpieces. In most of these cases, a small amount of denture adhesive or a slight trimming will resolve problems with a loose fitting SmartPalate during therapy.

Individuals should consult with CompleteSpeech to decide if using a SmartPalate should be delayed until

after braces are removed.

 A stone model of the upper palate must be sent to CompleteSpeech for the patient who

will be working with the SmartPalate. This model can be made by a dentist or orthodontist, typically at a

cost of $40-$65 each. The quality of stone model impressions can vary based on a number of factors.

Bubbles that form during the drying process or excess material on the teeth, gums or palate of the stone model are the most common issues that may arise. A stone model made from a weaker or crumbly material,

such as plaster, can cause more serious problems in the manufacturing process. A hard stone is best. We

recommend Dental Stone. Additionally, sharp edges of the model may be sanded down for easier and safer

handling with the stone model. CompleteSpeech is not responsible for replacing SmartPalates due to

poor impressions or making exceptions of payments or lost time. CompleteSpeech is not responsible for

lost or damaged Stone Models during transit from the member to CompleteSpeech.

Medical adhesive acrylic or polyimide (Kapton) is used to make the SmartPalate mouthpieces. Individuals

should not use a SmartPalate if they have known allergies to these materials.

CompleteSpeech has a general no refund policy. A petition can be made and sent to CompleteSpeech by

email to contactus@completespeech.com explaining the situation and why the member should be refunded.

CompleteSpeech will contact the member addressing the petition within 5 business days.

International Memberships will have a customized shipping amount and a one-time $199 activation fee. No

discounts are available for International Memberships aside from any monthly promotions or flash sales. The

first year of membership must be prepaid upfront with the Due on Activation amount. A Membership Order form with the full 1st-year payment must be received before any part of the SmartPalate System is shipped.

Subsequent years can be paid month-to-month IF a valid credit/debit card is provided. Otherwise only yearly

payments are accepted through the accepted forms of payment. In contrast to the standard Membership, the

SmartPalate System will not be shipped upon activation and a dental packet is not available due to cost and

complications of international shipping. It is possible that fees for duties and taxes will be required by local

Customs office. Any such additional cost will be the responsibility of the Member upfront.

In place of the dental packet an email will be sent with instructions for the dentist or orthodontist to

make the upper palate impression. It is the member’s responsibility for packaging and shipping the stone

model safely to CompleteSpeech. Once the dental mold is received and the SmartPalate is completed,

the SmartPalate System and finished SmartPalate will ship together. International memberships also have

the benefits of one free remake per year and member discounts, but shipping costs will have to be customized

and paid before any products/replacements can be shipped to the member.

Accepted forms of international payment include major Credit Card (Visa, MasterCard, Discover), Cash

(USD), Travelers Checks, or Western Unions “Send Money: In-Person Money Transfer: Money in Minutes”

or “Next Day Service” or a similar service, so long as said service for pickup is within a 30-mile radius of

CompleteSpeech (1049 S Orem Blvd, Orem UT 84058 USA). CompleteSpeech is not responsible for any lost

or incomplete payments and will not give out its bank account number to any customer or organization for any

reason. Any fees incurred by the previously mentioned services is at the expense of the Member.

In renewing your membership it is important to review the changes with a CompleteSpeech representative. To renew and receive new benefits possibly not included in your previous membership you must renew at the current membership price. Otherwise you can renew your old membership price with the old membership

benefits barring no longer offered benefits. Renewed membership do not have an activation fee. Renewed

memberships do have a shipping fee for residual benefits. Shipping covers all costs of your benefits over the term of your membership. The following is a breakdown of those renewal shipping costs:

Professional Institutional

1 Year        $39        $24

2 Years      $69        $44

3 Years      $99        $64

Download Membership Order Form Here!