Privacy Policy

What information do we collect?

We collect information when you register, create a submission or make a purchase on our website. This typically includes, but is not limited to, your name, billing and shipping address, email, and phone number. 

How do we use your information?

Any of the information we collect may be used in one of the following ways:

Periodic emails. The email address you provide may be used to send you information and updates on an order, to respond to requests for information, or to provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt out of general emails by using the ‘unsubscribe’ link at the bottom of the email, but please note that you will miss out on important emails including flash sales, promotions, surveys and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account.

Improving customer service. Your other contact information will be used by us for the purpose of following up on a purchase or requesting additional information as needed. 

Customize your experience. We can more effectively provide support for requests and needs.

Process transactions. Your information is used to process and ship orders as needed. If there is a problem with your order, your information will be used to contact you to resolve the problem. Our website does not store your payment information once the transaction has been processed.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Do we use cookies?

Yes, cookies are enabled for local storage data and an indexed database to store basic information such as your username and password as well as shopping cart orders, etc. Payment information is not stored on our site. 

Do we disclose your information to outside parties?

Your information will not be sold, exchanged, transferred or given to another company for any reason without your consent except for the express purpose of shipping items to the address you provide (Delivery and Shipping Policy). This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. If your account is past due and unpaid for more than 45 days, we may provide your information to Collections. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy

This policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. 

This policy was last modified on 09/08/2016

Contacting Us

If there are any questions regarding this privacy policy, you may contact us via email at info@completespeech.com.

Delivery and Shipping Policy

General Shipping Information

CompleteSpeech uses UPS and USPS for the majority of our shipments. Unless otherwise arranged, all packages are sent ground shipping. All packages sent via UPS include tracking information. Tracking information will also be available for USPS packages when possible. Smaller items that only require a stamp, i.e. letters, dental packets, etc, will not include a tracking number. 

Delivery

Delivery can be verified via tracking information. CompleteSpeech is not liable for shipping errors made by shipping companies, but a CompleteSpeech representative will assist in following up with the shipping companies if an error occurs.

Special Requests

We will do our best to accommodate special requests (i.e. using a different shipping address than the one associated with the account). Expedited shipping is often possible if requested, but it will incur an added shipping fee.

International Shipping

All international shipping will incur a shipping cost customized to the shipping address. International shipping is generally done through DHL, UPS and FEDEX. Tracking information will be available. All additional duties and fees are the responsibility of the recipient.

Refund Policy

Individual Purchases

CompleteSpeech has a 100% refund policy on any products that are not customized or damaged. All purchases must be cancelled or returned within within 30 days of the original purchase date.

Customized Purchases

CompleteSpeech will refund any customized product purchase within 30 days from the original purchase date as long as no work has begun directly linked to creating the actual customized product.

App Purchases

All apps purchased through the apple store must be processed through Apple. Any value of apps codes given in a bundle or as a promotion or for any reason have a general no refund policy of the value of the app and additional codes can not be given if the codes are not redeemed within the given period of 2 weeks.

Membership

Membership refunds and cancellations are outlined in the membership documents and vary from each type of membership. Please contact CompleteSpeech for more information or refer to the membership documents that pertain to you.